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Cancellation Policy

Your appointments are very important to us, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, should you need to cancel or reschedule, please notify us at least 24 hours in advance.  Please leave enough time to get to your appointment, anticipating traffic and parking.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of your scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. If you book a service on the day of and you cancel or no show, you will be charged in full.

 

  • No shows or same day cancellations that are less than 12 hours of your appointment time, the service will be charged in order to reschedule. You will receive an invoice to pay online. If you book a future appointment and do not pay the fee, your appointment will be canceled. 

  • For Gift Certificates, 100% of the service value will be redeemed. 

  • For Packages 100% of a single service value, at its regular price, will be redeemed.

 

Complimentary services and consultation services - No shows or same day cancellations that are less than 12 hours of your appointment time, to re -book there will be a $25 USD OR 500 MXN Consultation fee.

 

LATE ARRIVAL: We understand that it can be difficult at times to arrive on time for appointments. Please text Satisana or leave us a message on our website and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed, or you may need to reschedule if there is not enough time to do the service you want in a shorter time period. **PLEASE NOTE: If you do not contact Satisana that you are running late, we will automatically cancel your appointment after 20 minutes past your appointment time. 

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